ADMINISTRATIVE OPERATIONS // AUTOMATION
I turn scattered information and repetitive processes into structured, reliable systems—combining corporate document control experience with an AI automation mindset.
FASTER RETRIEVAL
CORPORATE EXPERIENCE
DAILY EMAILS
OPEN TO OPPORTUNITIES — ADMIN & AUTOMATION SUPPORT
ABOUT
Corporate document control and administrative support specialist experienced in Excel formulas, digital documentation, stakeholder coordination, and remote-first collaboration. I bring reliable organization, tech adaptability, and workflow automation to every operation I support.
Business documents, digital records, structured spreadsheets, inboxes, and schedules kept organized and usable.
Recurring administrative processes mapped into clear tasks and connected with Notion, Trello, Airtable, Make, Zapier, or n8n.
PORTFOLIO
The projects below are practice projects created to demonstrate relevant skill and workflow.
Northstar Home Services is a five-person home-services business — plumbing, HVAC, and general repair. The owner was spending most of each day on scheduling, inbox management, and follow-ups instead of running the business, and needed administrative support across email, calendar, records, research, documentation, task tracking, and account security.
Rather than treating each request as a one-off, every project below was run through the same workflow: understand the request, clarify what's actually needed, prioritize against everything else on the plate, execute, check the work, report back in plain language, and close the loop.
These are fictional client-scenario work samples from a General Admin VA training program, built around a simulated business called Northstar Home Services. Filter by category, or open any card for the full breakdown.
PART 01 · 01–08
General Admin VA training case studies — inbox triage, scheduling, data cleanup, research, SOPs, prioritization, AI-assisted work, and a security judgment call.
Practice Project · Fictional Case Study. The 8 scenarios below are training exercises built around a simulated business, not previous client engagements.
Ten fictional messages arrived in the Northstar inbox on a single morning. Each was categorized, prioritized, assigned an owner, and given a next step so nothing sat unanswered.
Four scheduling requests, each bound by a different rule — working hours, a no-meeting window, a required prep buffer, and a supplier one time zone ahead.
A customer contact list with inconsistent capitalization, mismatched phone formats, a hidden duplicate, and missing required fields.
Which scheduling/dispatch platform is the best fit for a five-person home-services team? Compared three named platforms against real criteria.
Turned a verbal instruction — "add new bookings to the schedule and text a confirmation" — into a one-page SOP anyone can follow the same way.
Two high-priority requests landed at once, both wanting same-day attention — plus a lower-urgency task that needed to slot in around them.
Used AI for a first pass at extracting action items from a fictional inbox batch, and drafting a customer confirmation text — then verified both.
A subcontractor asked for the owner's login to get into a job on short notice. Credentials stayed protected — access got solved a different way.
PART 02 · 01–06
Real n8n workflow builds automating the same kind of administrative work for Northstar Home Services.
Self-Built Portfolio Demo. These are working n8n automations I built for a simulated business, not a paid client engagement.
UNSTRUCTURED REQUESTS → ACTIONABLE TASKS · LESS MANUAL TASK ENTRY · CENTRALIZED TASK RECORD · STANDARDIZED PRIORITY, DEADLINE & OWNERSHIP · INSTANT OWNER NOTIFICATION · FOUNDATION FOR AUTOMATED DEADLINE & DEPENDENCY MONITORING
Automated the conversion of unstructured administrative requests into structured, trackable tasks with deadlines, dependencies, centralized tracking, and automated owner notification.
REDUCED MANUAL DEADLINE CHECKING · AUTO-FLAGGED OVERDUE WORK · TIMELY REMINDERS & ESCALATIONS · OWNER VISIBILITY ON APPROACHING DEADLINES · ZERO NOISE FOR ON-TRACK TASKS · REPEATABLE DAILY MONITORING
An automated n8n workflow that evaluates active administrative tasks, calculates remaining days, and routes each by deadline status—sending targeted reminders or escalations while staying quiet on tasks that remain on track.
EVALUATES TASKS BY STATUS · FOLLOW-UP ACTIVITY MAINTAINED FOR ACTIVE & WAITING WORK · COMPLETION TIMESTAMPS RECORDED · MONITORING STOPS ON COMPLETED TASKS
Automatically monitors task status, records follow-up activity, and stops monitoring completed work.
BLOCKED WORK DETECTED & MOVED TO WAITING STATUS · UNRESOLVED DEPENDENCIES MONITORED · CLEARED TASKS AUTO-RETURNED TO OPEN STATUS · OWNER NOTIFICATIONS SENT · CLEAR TASK-STATE VISIBILITY · BLOCKED WORK NEVER TREATED AS ACTIVE OR OVERDUE
Detecting blocked administrative tasks, placing them on hold, monitoring the dependency, and automatically resuming work when the dependency is cleared.
AUTOMATED END-TO-END EMAIL PROCESSING · INBOX INTAKE TO CRM RECORDING & FOLLOW-UP ROUTING · 7/7 QA TESTS PASSED · DUPLICATE & ERROR HANDLING VALIDATED
Automated zero-inbox-style system, reads every incoming email, classifies it with AI, and routes it automatically - whether it's a lead, a support issue, a meeting or general correspondence.
APPROVE → FILE RENAMED, SHEETS LOG UPDATED, TELEGRAM CONFIRMATION SENT · DECLINE → CANCELLED WITH ZERO DRIVE CHANGES · RENAMES BASED ON ACTUAL CONTENT, NOT GUESSWORK · HUMAN-IN-THE-LOOP APPROVAL ON EVERY FILE · TESTED END-TO-END FROM MOBILE
A Telegram-triggered AI agent that reads scanned PDFs sitting in Google Drive under duplicate filenames, identifies each one's actual content, and proposes a clear, descriptive rename — renaming only after a one-tap human approval.
EXPERIENCE
AUG 2021 — JUN 2023
MDC Concrete Inc.
2018 — 2019
Sungchang E&C
TECH PROFICIENCY
SERVICES
Business documents, digital records, and structured filing systems organized, tracked, and retrieval-ready.
Inboxes, schedules, and day-to-day correspondence handled with clear follow-up and zero missed items.
Formula-driven spreadsheets, trackers, and recurring reports built for accuracy and fast decision-making.
Repetitive processes connected and automated with n8n, Zapier, Make, Google Sheets, and Gmail.
AI-assisted classification, drafting, and decision logic built into everyday workflows with ChatGPT and LLM tools.
Operations mapped into clear, trackable task systems using Notion, Trello, and Airtable.
CREDENTIALS
EDUCATION
Technological University of the Philippines
Manila, Philippines · 2000–2002
CERTIFICATIONS
CERTIFICATE SLOT — IMAGE OR VIDEO
UPLOAD CERTIFICATE / BADGE
REMOTE WORK READY
TESTIMONIALS
"Wilson was very organized when it came to handling project documents. He was comfortable working with formulas, tables, and organized tracking sheets. He was also easy to work with when different people were asking for information at the same time."
Chito Sing
Supervisor · MDC Concrete Inc.
"I remember you being careful with the details before submitting them. Your daily, weekly, and monthly reports were generally complete and well prepared. I remember relying on your notes and records when we needed to check what had been discussed in meetings."
Jose Randy Gerandoy
QA/QC Manager · Sungchang E&C
CONTACT
Available for remote administrative operations, document management, and workflow automation opportunities across US, UK, and AU time zones.